In 2022/23 our partnership with Citizens Advice Redbridge moved from strength to strength as we began to work on the basis of a shared strategy and business development plan. By sharing resources and working to our respective strengths, we are planning to use our limited resources better across both Boroughs.
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Citizens Advice Havering is a Local Charity: We help people find a way forward by providing advice and information to people in Crisis.
We Are Here To Help You Find a Way Forward
We help the majority of our clients by email and over the phone however, we may see clients face to face by appointment. Please visit the help page to use one of the ways below to get help, answers and the best way forward for your case and circumstances.
01.
QUICK
ANSWERS
Self help option: Search our national database for answers.
02.
EMAIL
AN ADVISOR
Send a detailed message and we will respond within 5 days
03.
CALL
ADVICE LINE
Speak to an adviser: Click to see phone numbers and hours.
04.
VISIT
IN PERSON
Book a 30-minute appointment at one of our community hubs.
Success Stories
Debbie
Debbie was supported by us through the Tribunal process in respect of her claim for constructive dismissal and sex discrimination. She was empowered to settle through judicial mediation for £30,000 tax-free plus a reference.
Ron
Ron came to us with less than 2 years’ service; he was worried that he was being forced out of his employment due to having a stroke. We helped him to raise a grievance in respect of disability discrimination. Unfortunately, he was dismissed but was able to settle for a tax-free sum of £30,000.
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2023 Annual Review (Highlights)
Excerpt from Annual Review - 2022/2023
The past year has shown how much Citizens Advice is needed in Havering.
As our local residents struggle to make ends meet, we have seen once again the demand for our service increase. The data and statistics that we collect show clearly how household debts rise, that many more people require crisis support (food bank vouchers, for example), and that disabled people are disproportionately affected by the cost-of-living crisis. But advice services are under pressure as Citizens Advice Havering and its funders also feel the pinch due to soaring costs...
At Citizens Advice Havering we believe this situation can only be tackled by working in partnership to achieve three things:
Be more efficient
Increase our Reach
Make the case for Investment
Be more efficient
Increase our Reach
We also planned for more delivery partnerships in Havering.
By working with the local authority and partners through
the Community Hubs initiative we want to become more
accessible. Our partnership with the Wates Family
Foundation who agreed to support our outreach provision,
and a new partnership with the Rainham Foodbank have
allowed us to see more clients closer to need.
Make the case for Investment
We also need to make the case that investment in advice
means cost savings down the line. As member of the
Citizens Advice network in London, we benefit from such
investment made by the Greater London Authority as they
support a strategic partnership to address the cost-of-living
crisis. This offers a model for replication locally
