In 2023/2024 our partnership with Citizens Advice Redbridge has moved from strength to strength as we continue to hold joint staff meetings, events and having our first Joint Conference in September. By sharing resources, ideas, and working to our respective strengths, we use our limit our resources and strengthen advice better across both Boroughs.
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Citizens Advice Havering is a Local Charity: We help people find a way forward by providing advice and information to people in Crisis.
We Are Here To Help You Find a Way Forward
We help the majority of our clients by email and over the phone however, we may see clients face to face by appointment. Please visit the help page to use one of the ways below to get help, answers and the best way forward for your case and circumstances.
01.
QUICK
ANSWERS
Self help option: Search our national database for answers.
02.
EMAIL
AN ADVISOR
Send a detailed message and we will respond within 5 days
03.
CALL
ADVICE LINE
Speak to an adviser: Click to see phone numbers and hours.
04.
VISIT
IN PERSON
Book a 30-minute appointment at one of our community hubs.
Success Stories
Debbie
Debbie was supported by us through the Tribunal process in respect of her claim for constructive dismissal and sex discrimination. She was empowered to settle through judicial mediation for £30,000 tax-free plus a reference.
Ron
Ron came to us with less than 2 years’ service; he was worried that he was being forced out of his employment due to having a stroke. We helped him to raise a grievance in respect of disability discrimination. Unfortunately, he was dismissed but was able to settle for a tax-free sum of £30,000.
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2024 Annual Review (Highlights)
Excerpt from Annual Review - 2024
The past year has shown how much Citizens Advice is needed in Havering.
As our local residents struggle to make ends meet, we have seen once again the demand for our service increase. The data and statistics that we collect show clearly how household debts rise, that many more people require crisis support (food bank vouchers, for example), and that disabled people are disproportionately affected by the cost-of-living crisis. But advice services are under pressure as Citizens Advice Havering and its funders also feel the pinch due to soaring costs...
At Citizens Advice Havering we believe this situation can only be tackled by working in partnership to achieve three things:
Be more efficient
Increase our Reach
Make the case for Investment
Be more efficient
Increase our Reach
We also planned for more delivery partnerships in Havering.
By working with the local authority and partners through
the Community Hubs initiative we want to become more
accessible. Our partnership with the Wates Family
Foundation who agreed to support our outreach provision,
and a new partnership with the Rainham Foodbank have
allowed us to see more clients closer to need.
Make the case for Investment
We also need to make the case that investment in advice
means cost savings down the line. As member of the
Citizens Advice network in London, we benefit from such
investment made by the Greater London Authority as they
support a strategic partnership to address the cost-of-living
crisis. This offers a model for replication locally
Our Privacy Policy
Citizens Advice Havering Privacy Policy
At Citizens Advice we collect and use your personal information to help solve your problems, improve our services and tackle wider issues in society that affect people’s lives.
We only ask for the information we need. We always let you decide what you’re comfortable telling us, explain why we need it and treat it as confidential.
When we record and use your personal information we:
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only access it when we have a good reason
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only share what is necessary and relevant
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don’t sell it to anyone
We collect and use the details you give us so we can help you. We have a ‘legitimate
interest’ to do this under data protection law. This means it lets us carry out our aims
and goals as an organisation. We’ll always explain how we use your information.
At times we might use or share your information without your permission. If we do, we’ll always make sure there’s a legal basis for it. This could include. situations where we have to use or share your information:
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to comply with the law – for example, if a court orders us to share
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information. This is called ‘legal obligation’
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to protect someone’s life – for example, sharing information with a
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paramedic if a client was unwell at our office. This is called ‘vital interests’
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to carry out a contract we have with you – for example, if you’re an employee we might need to store your bank details so we can pay you. This is called ‘contract’
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to defend our legal rights – for example, sharing information with our legal advisors if there was a complaint that we gave the wrong advice
We handle and store your personal information in line with the law – including the UK General Data Protection Regulation and the Data Protection Act 2018.
You can check our main Citizens Advice policy for how we handle most of your personal information.
This page covers how we, as your local charity, handle your information locally in our offices.
How Citizens Advice Havering use your information
‘To find out how we use your information, see our national Citizens Advice privacy policy’
At Citizens Advice Havering we collect and use your personal information to help solve your problems, improve our services and tackle wider issues in society that affect people’s lives. We only ask for the information we need. We always let you decide what you’re comfortable telling us, explain why we need it and treat it as confidential. When we record and use your personal information, we:
-
only access it when we have a good reason
-
only share what is necessary and relevant
-
don’t sell it to anyone
We handle and store your personal information in line with the law – including the General Data Protection Regulation and the Data Protection Act 2018. You can check our main Citizens Advice policy for how we handle most of your personal information. This page covers how we, as your local charity, handle your information locally in our offices where this varies from the details explained in the main Citizens Advice policy.
Cookies
By using the Citizens Advice Havering website you are confirming that you are happy to accept our use of cookies. Here you can find out more about how we use them.
What are cookies?
Cookies are small, harmless files placed on your computer’s hard drive or in your browser memory when you visit a website.
What do cookies do?
Cookies help to make the interaction between users and websites faster and easier. For example, they can remember your preferences for selected text resizing style, contrasts and even language selection. What cookies don’t do is store any personal or confidential information about you.
Are cookies safe?
Yes, cookies are harmless text files. They can’t look into your computer or read any personal information or other material on your hard drive. Cookies can’t carry viruses or install anything harmful on your computer.
We use track aspects of user visits, including the length of a user’s visit, their browser, geographic location and the use of the search facility on this website. Below is a list of the cookies we use
How you can manage or delete cookies
Find more information on Google Analytics tracking here.
If you don’t want to receive cookies, you can change settings in your web browser so that your browser tells you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set.
If you wish to restrict or block web browser cookies, the Help function within your browser should tell you how. Alternatively, these sites can provide more information on how to do this:
• www.allaboutcookies.org
• www.aboutcookies.org
Working on your behalf
When you give us authority to act on your behalf, for example to help you with a Universal Credit claim, we’ll need to share information with that third party.
You can find out more about your data rights on the Information