About us

You are here:

Home
About us

We are Citizens Advice Havering

We are a local arm of the nationwide Citizens Advice service, a charity established in 1939 during the second World War.

Citizens Advice Havering operates independently. We are governed by a dedicated Board of Trustees and continue the legacy of providing essential advice and information to individuals in need.

At Citizens Advice Havering, our mission is to offer clear and practical guidance on a range of important topics, including benefits, consumer concerns, housing, legal matters, tax, family law, energy suppliers and immigration.

As a committed local resource, we serve people who live and work in Havering, striving to empower individuals by enhancing their well-being.

Explore our website to discover more about the services we provide and how we can assist you in navigating various aspects of your life.

In 2022/23

12,501

clients helped

Finding a way forward with

37,958

+

Issues

The Difference we make

Community Benefit

Citizens Advice Havering is a small local charity, making the most of limited resources.

In 2022/23, we were able to assist more Havering residents than the year before, reflecting increased demand: 12,501 clients with 37,958 different issues.

Unsurprisingly benefit queries were at the top of the list, with 11,196 clients needing advice on this issue.

Using a Treasury approved model, we can calculate the value we provide and savings we make to government and public services.

For every £1 invested in Citizens Advice Havering we generated at least...

£2.06 in savings to government and public services

fiscal benefit

£33.56 in wider economic and social benefits

public value

£30.41 in financial value to the people we help

specific outcomes to individuals

We help people find a way forward

At Citizens Advice Havering we believe no one should have to face these problems without good quality, independent advice. That’s why we’re here: to give people the knowledge and the confidence they need to find their way forward - whoever they are, and whatever their problem.

We give advice to millions of people

We’re part of a network of independent charities that offers confidential advice for free. People rely on us because we’re independent and totally impartial. We also work in partnership with organisations who specialise in advice issues such as homelessness advice, pension guidance for people over 50 and tax advice for people over 60..

We speak up for our clients

No one else sees so many people with so many different kinds of problems, and that gives us a unique insight into the challenges people are facing today. With the right evidence, we can show big organisations – from companies right up to the government – how they can make things better for people. We save the government and public services hundreds of millions of pounds every year.

About Our Organisation

Citizens Advice Havering is an autonomous registered charity whose business is managed by a Board of Trustees.
We are also a registered company limited by guarantee - authorised and regulated by the Financial Conduct Authority. The governing instrument is comprised of the Articles of Association of the company.

Our Aims

- To provide the advice people need for the problems they face, and
- To improve the policies and practices that affect people’s lives

Citizens Advice Havering is a member of the national Citizens Advice network which provides the extensive information system we use to advise clients and which sets standards for advice, training, equal opportunities and accessibility.

Each member of the network is regularly audited by Citizens Advice and must demonstrate that it continually meets the high standard of service required for membership.

Our Aims