Advice:

Parcel delivery scams aim to trick you into giving away your personal information and financial details.  One way scammers do this is by enticing people to click on links, which can lead to fake websites, in the hope that this information will be entered.

Unpaid Work:

• If  you’re waiting for a parcel, and get a message that asks you to pay to get it, or reschedule the delivery, it is usually a scam.
• Don’t click any links or attachments in the text or email. Delivery companies won’t ask you to pay them through a link in an email or text.
• Parcel delivery scammers often pretend to be from an organisation like Royal Mail, and can try to make you click on a fake version of the company’s genuine website, which asks for personal information or login details.
• To check if a link is genuine, hover your mouse over the link without clicking on it, or press and hold on the link on a mobile device. You should be able to see the address the link goes to, and check it’s the same as the company’s official website address. Fake link addresses can look similar to the genuine address.
• Other signs of a scam include bad spelling and grammar and a general greeting instead of your name. Scam messages can be sophisticated – don’t rely on obvious mistakes only.
• If you get an email, check if the email address matches the sender’s name or organisation – you might have to click on their name to see the email address.
• If you’re not sure don’t feel pressured to act – find the official details for the company the person who has contacted you says they’re from, and ask the company if they’ve contacted you.

To check if something might be a scam, to find out what to do if you’ve been scammed and to report a scam go to www.citizensadvice.org.uk/consumer/scams